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- 16. RETURNS
(a) The Seller has no obligation to accept return of goods supplied and to credit the Buyer’s account in full save in the following circumstances:
(i) if goods have been damaged in transit; or
(ii) if goods are subject to a bona fide complaint in respect of the quality of the goods made pursuant to Clause 5 hereof.
(b) Any return pursuant to Clause 16a) above shall be made within 21 days of receipt and such goods shall be returned in unmarked packaging and in an immediately saleable condition. The Seller shall only be liable to credit 85% of the invoiced value of goods returned which do not conform with the requirements of this sub-clause.
(c) Any request for the return of goods under this Clause shall be made by the Buyer to the relevant Supplier Regional Distribution Centre Sales Office within 3 days of delivery. The Regional Distribution Centre will provide the Buyer with a Return Note. Returns shall only be accepted if they are accompanied by the Seller’s Return Note.
(d) The Seller may, at its absolute discretion, elect to provide by post or any other means, any missing or faulty components or fixings for goods in lieu of accepting a return.
(e) In no circumstances will the Seller accept a return of any items marked Code Black within its catalogue or Specials.
(f) The Seller will not supply goods to the Buyer on an “on approval” basis. The Seller may, in its absolute discretion, accept a return of goods ordered by the Buyer but which are not required by the Buyer for reasons other than those set out in sub-clause (a) above, but will only be required to credit 85% of the invoiced value of such goods to the Buyer’s account.
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